SLA Tracking:
Innovative Approach CAF
Robot for Calculation
Region
Indonesia
Client
Leading Telecommunication Company in Indonesia
Industry
Telecommunication
As an Indonesian telecommunications service provider, this company is committed to enhancing its services.
Previously, as leading telecommunication company performed the entire calculation process manually. The process involved numerous workers to create tables on each batch in Excel file templates. These tables were utilized to calculate massive essential data.
This process requires steadfast attention. A lot of time was wasted just to work on repetitive tasks.
As part of digital transformation, the company has collaborated with Drife Team which has been certified by UiPath. Through this collaboration, The company implements Automation Intelligent on SLA tracking. The transformation streamlines repetitive back office tasks by using Robotic Process Automation.
The outcome of the collaboration between Leading Telecommunication Company in Indonesia and Drife Team
- Automated more than 159 calculations per week.
- 72% time reduction. The initial 530 minutes or more than 8 hours of work was cut down to just 150 minutes or around 2 hours.
- The standard operating procedure was consistently and thoroughly executed.
AUTOMATION FACT
Employee satisfaction and performance rise to 71%.
Overtime on weekdays and weekends is reduced by 71%.
Automate 159 processes or calculations for each batch.
The calculation duration is reduced, from 8 hours to only 149 minutes for each batch. This improvement allows employees to focus on strategic tasks.
The objective of automation is to save time, minimize the number of errors, optimize accuracy level, accelerate data transfer process, and improve cost efficiency.